Surterra Wellness Loyalty Program and Online Savings: A Patient-Friendly Review
For medical cannabis patients in Florida, saving money without sacrificing quality is always a priority. Surterra Wellness understands this well, offering a loyalty program and online discounts that reward consistency, trust, and advocacy. From everyday purchases to friend referrals, the brand has built a system that’s both simple to understand and generous in the long run.
How the Loyalty Program Works
Surterra’s Loyalty Program operates on a points-per-dollar model: customers earn 1 point for every $1 spent (excluding tax). Once you reach 500 points, you unlock 10% off a future purchase. While that may seem modest at first glance, the program favors frequent shoppers, particularly medical cannabis patients who make monthly or even weekly orders.
The value becomes clearer when points stack up over time. For example, a monthly spender of $250 would qualify for a loyalty discount every other month. Additionally, points are valid for 90 days—so while the program encourages steady purchasing, it also provides a reasonable window for patients who shop less frequently.
It’s also worth noting that Surterra allows discounts from loyalty points to be stacked with select sales and product-specific promotions, increasing savings during seasonal or flash sales. However, only one loyalty discount can be used per transaction, and stacking is limited to eligible offers.
Exclusive Offers and Referral Perks
Surterra sweetens the deal with limited-time offers exclusive to loyalty members. A recent promotion, for instance, let patients redeem 100 points for a free pre-roll, helping them sample products without added cost. These promotions change regularly and help patients feel rewarded beyond basic savings.
The referral program is another standout feature. Patients can refer friends and earn increasing store credits:
- $10 for the first 10 friends
- $15 for the next 5
- $20 for another 10 referrals
This encourages a grassroots, word-of-mouth campaign while thanking patients for building the community. Referred friends also receive savings, creating a win-win relationship that goes beyond a single transaction.
Online Shopping Experience and Loyalty App
Surterra’s website is intuitive and patient-friendly. Users can log into their profile to track rewards and apply eligible discounts at checkout for in-store pickup orders. The delivery experience, however, has a slight drawback—patients must call the Customer Care Center to apply loyalty discounts to delivery orders. This extra step can be inconvenient and may discourage those who prefer a fully digital experience.
Surterra also offers a loyalty app on iOS and Android. It allows patients to monitor points, view active promotions, and receive alerts about exclusive deals. That said, app reviews are mixed. While many praise the functionality, others cite issues like excessive notifications or limited shopping features. The app is a helpful companion, but there’s room for improvement, especially for tech-savvy users.
Patient Feedback and Overall Value
Most Surterra customers report a positive experience with the loyalty program, emphasizing its predictable structure, easy-to-redeem rewards, and the high quality of the brand’s products. Many see the program as an added bonus to an already reliable dispensary chain. Others would like to see more flexibility in discount stacking or extended point expiration periods.
Final Thoughts
Surterra Wellness has crafted a loyalty program that strikes a thoughtful balance between value and simplicity. Whether you’re a regular shopper or referring friends to medical cannabis, the savings can add up meaningfully. Combined with seasonal promotions, exclusive deals, and a generous referral program, it’s one of the more competitive loyalty offerings in Florida’s cannabis market. With a few refinements to the app and delivery discount process, Surterra’s program could easily set the gold standard for patient rewards.